Refund & Cancellation Policy

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1. Scope of this Policy

This Refund & Cancellation Policy governs all payment-related transactions made to RSB Wealth Pvt. Ltd. through our website, payment gateway or authorised representatives — including loan processing fees, documentation charges and EMI/loan repayments. It should be read together with our Terms & Conditions.

2. Loan Cancellation Before Disbursement

• A borrower may cancel a sanctioned but undisbursed loan by submitting a written request to info@wealthrsb.com before funds are released.
• Where a processing fee has already been collected and the loan is cancelled before disbursement, the fee (net of any non-refundable statutory/verification costs already incurred, such as credit bureau or KYC verification charges) will be refunded within the timeline in Section 6.
• Once a loan agreement has been e-signed and disbursement has been initiated, the loan cannot be "cancelled" — standard foreclosure/prepayment terms in the loan agreement will apply instead.

3. After Disbursement

Once loan funds are disbursed to the borrower's bank account, the transaction is treated as a completed loan and is not eligible for "refund." Borrowers wishing to close the loan early may do so through foreclosure/prepayment as per the terms disclosed in their Key Fact Statement and loan agreement, which may include applicable foreclosure charges.

4. Duplicate or Erroneous Payments

If you believe you have made a duplicate EMI payment, an overpayment, or a payment in error (e.g., wrong account/loan reference), notify us within 7 days of the transaction with the following details:

• Transaction ID / UTR number
• Date, time and mode of payment
• Loan account number
• Reason for the refund request, with supporting proof (bank statement/payment confirmation)

Verified duplicate or erroneous payments will be refunded to the original payment source, or adjusted against the next EMI at the borrower's option.

5. Failed & Technical-Issue Transactions

In case of payment failure due to server timeout, session expiry or gateway error where the amount has been debited but not reflected in your loan account, please avoid retrying immediately. Verify your bank statement first, then contact us with the transaction reference. Such amounts, if confirmed debited without corresponding credit to RSB Wealth, are auto-reversed by the payment gateway within the gateway's standard timelines, or refunded by us upon verification.

6. Refund Process & Timelines

1. Refund requests are acknowledged within 2 business days.
2. Verification (bureau/bank confirmation) is completed within 7 business days of acknowledgement.
3. Approved refunds are credited to the original payment method within 7–14 business days of approval, subject to the processing timelines of the respective bank/payment gateway.
4. No refund is processed in cash; all refunds are routed back through banking channels to the original payer.

7. Non-Refundable Items

• Statutory or third-party charges already incurred on your behalf (e.g., credit information report fees, stamp duty, e-sign/e-KYC gateway charges) once the underlying service has been rendered.
• Interest accrued for the period the loan amount was actually utilised by the borrower.
• Charges explicitly disclosed as non-refundable in the Key Fact Statement/loan agreement at the time of sanction.

8. Force Majeure

RSB Wealth Pvt. Ltd. shall not be liable for delays in refund processing caused by events beyond our reasonable control, including but not limited to natural disasters, banking system outages, payment gateway failures, or regulatory/government action.

9. How to Request a Refund

Send a written request with your loan account number and transaction details to info@wealthrsb.com or call +91 98282 95655. Unresolved requests may be escalated per our Grievance Redressal process.